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Frequently Asked Questions
How can we get a sample to test quality before placing a larger order?
We are glad to inform you that our sample department can dispatch samples to check the quality using the customer's DHL/FedEx/UPS/TNT account.
What is the normal lead time for orders?
For stock items, we will send goods within 10-15 days after receiving payment. For customized products, the delivery time is 50-60 days depending on the total quantity.
What are your standard shipping terms?
We can arrange shipment by sea or by air according to your requirements. We will help you choose the most efficient shipping method based on your needs.
How do you maintain quality control?
We conduct quality testing before starting bulk production. A strict quality control system is in place, and we always encourage customers to inspect goods before shipping.
How do I proceed with an order if I want a custom logo printed?
First, we prepare artwork for visual confirmation. Next, we produce a real sample for your final approval. Once the sample is confirmed, we proceed to mass production.
Is this flashlight waterproof for outdoor use?
Yes, this model features an IP66 waterproof rating, making it suitable for challenging weather conditions and outdoor tactical environments.