Frequently Asked Questions
Why should I choose your products?
We have more than 18 years of experience in the LED light industry. Our team consists of highly qualified professionals from electric and light institutes who handle development, sourcing, quality control, and shipping efficiently.
Can I request a sample before placing an order?
Yes, samples are available. Stock samples can often be provided free of charge, while customized logos or designs may incur a fee. Please note that courier fees for sample delivery are the responsibility of the buyer.
What is the lead time for samples and mass production?
Stock samples are ready within 2 days. Customized samples with existing moulds take about 7 days. For bulk orders, the general lead time is 30 days, depending on the quantity and specific item requirements.
How is product quality controlled?
Quality control teams perform in-line and final inspections for every product according to AQL standards. Defective products are sorted out, and a detailed inspection report is provided for approval before shipping.
What are the shipping options and delivery times?
For large orders, we recommend sea freight (approx. 30 days) or air freight (approx. 7 days). Small orders or samples are typically sent via couriers like DHL, TNT, UPS, or FedEx, arriving within 3-5 days.
How do you handle faulty products?
Our defective rate is maintained below 3‰ through strict production controls. In the event of defects, we will provide replacements or discuss a mutually agreeable solution.