Frequently Asked Questions
Can we have a sample before we place an order?
Yes, you can get a sample which can be free if available from stock. Customized logos or designs will incur a sample cost. All samples are sent via courier at the buyer's expense.
How about the time for the sample and mass production?
Stock samples are ready within 2 days. Customized samples with available moulds take about 7 days. Bulk production generally takes 30 days, depending on quantity and item type.
How to pay the order and what are the payment terms?
Payments can be made via bank account for large orders, or PayPal/Western Union for small orders and samples. Terms are typically 30% deposit and 70% balance before shipment.
How do you control the product quality?
Our QC team performs in-line and final inspections for each product according to AQL standards. A detailed inspection report is provided for approval before shipping.
How do you ship the goods and how long does it take?
Large orders are suggested via sea (approx. 30 days) or air (approx. 7 days). Small orders and samples are sent via courier (DHL, TNT, UPS, FedEx) taking 3-5 days to arrive.
How do you deal with faulty products?
Our defective rate is less than 3‰. For any defective products, we will provide replacements or negotiate a mutually agreeable solution.