Frequently Asked Questions
Why choose our lighting products?
We have more than 18 years of experience in the LED lighting industry. Our team consists of experts from electric and light institutes who handle development, sourcing, quality control, and shipping with high efficiency.
Can we obtain a sample before placing an order?
Yes, stock samples can often be provided free of charge. For customized logos or designs, a sample fee applies. Please note that courier fees for sample delivery are the responsibility of the customer.
What is the lead time for samples and mass production?
Stock samples are ready within 2 days. Customized samples typically take 7 days. For bulk orders, the general lead time is 30 days, depending on the quantity and specific requirements.
How is quality control managed?
Our QC team performs in-line and final inspections for every product based on AQL standards. Defective products are sorted out, and a detailed inspection report is provided for approval before shipping.
What are the shipping options and delivery times?
Large orders are typically shipped by sea (approx. 30 days) or air (approx. 7 days). Smaller orders or samples are sent via couriers like DHL, TNT, UPS, or FedEx, arriving in 3-5 days.
How do you handle product faults?
Our defective rate is maintained below 3‰ through strict production controls. In the rare event of a defect, we provide replacements or negotiate a mutually beneficial solution.